If you're not happy, we're not happy!
Returns & Exchanges
We will, as per Australian Consumer Law, offer you a replacement, credit or refund where products have major failure, such as:
- When it is faulty
- Wrongly described
- Different from a sample shown to you; or
- Does not do what it is supposed to do
We will require a copy of your receipt or other proof of purchase to facilitate the return.
Change of Mind
Whilst we are not required to provide a refund or replacement if you change your mind, we want you to be satisfied with our goods and services . If you wish to return and item because you have changed your mind, Cairns Camping Specialists will offer you an exchange or refund provided that:
- you return the item within 30 days of purchase;
- You produce your original Cairns Camping Specialist register receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
- The item must not have been used or damaged in any way including that;
- It is in its original packaging, including instruction manuals and all accessories
- It is unworn, unopened, unused and in its original condition
- The product is not one on which a change of mind return is not available
Cairns Camping Specialists will not accept the return of the following items under the change of mind returns policy under any circumstance.
- Ropes & cords
- Carabineers and connectors
- Special customer orders
- Clearance items
- Gift Cards
Please note for change of mind returns, the purchaser is responsible for all return and delivery costs associated with the exchange.
By post or courier: Please contact us via email or phone to organise a return.